Return Policy
At Ncesci, customer satisfaction is important to us. We want you to feel confident and comfortable when shopping for our hair accessories. If your purchase does not meet your expectations, we are here to help.
Please review our return policy below to understand the eligibility requirements and the steps to request a return or exchange.
Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
- Unused Products: Items must be unused and maintained in their original condition.
- Original Packaging: Products must be returned with their original packaging, accessories, and any included items intact.
- Return Timeframe: Return or exchange requests must be submitted within 15 days of the purchase date.
- Product Condition: Items must not show signs of use, damage caused after delivery, or alterations.
We reserve the right to review returned items to determine whether they meet these requirements. Products that do not satisfy the eligibility conditions may not qualify for a return or exchange.
How to Request a Return or Exchange
If you wish to return or exchange an item, please follow these steps:
Step 1: Contact Our Customer Service Team
Email us at ncesci@hotmail.com within 15 days of your purchase. Please include your order number, the product you wish to return or exchange, and the reason for your request.
Step 2: Wait for Instructions
Our customer service team will review your request and guide you on the next steps, including any applicable return instructions. Please do not send items back before receiving confirmation and instructions from our team.
Step 3: Prepare Your Package
Once your request is approved, carefully pack the unused product in its original packaging. Ensure that all included accessories and components are present and that the package is securely prepared for return shipping.
Step 4: Complete the Return Process
Follow the instructions provided by our customer service team. Once we receive and inspect the returned item, we will notify you of the outcome and explain the applicable next steps.
Damaged, Defective, or Incorrect Items
We want every order to arrive in good condition and meet your expectations. If you receive a damaged, defective, or incorrect item, please get in touch with us at ncesci@hotmail.com as soon as possible.
Please include your order number, a description of the issue, and clear photos of the item and its packaging when applicable. Our team will review the information and provide appropriate assistance based on the circumstances.
Refunds
If your return is approved, we will inform you of the applicable refund arrangements. Approved refunds will generally be issued to the original payment method, subject to the processing procedures of the payment provider or financial institution.
Please allow additional time for the refund to appear in your account after it has been processed. The actual posting time may vary depending on your payment provider.
Exchanges
If you would like to exchange an eligible item, please get in touch with us within 15 days of your purchase at ncesci@hotmail.com. Our team will explain the available options and guide you through the exchange process.
All exchanges are subject to product eligibility and availability.
Contact Us
If you have any questions about our Return Policy or need assistance with a return, exchange, or refund request, please get in touch with us at:
Email: ncesci@hotmail.com
At Ncesci, we value your trust and are committed to providing thoughtful customer service. We appreciate the opportunity to address your concerns and make your shopping experience as pleasant as possible.
Thank you for choosing Ncesci. Your satisfaction matters to us, and we look forward to serving you again!