Shipping Policy

At Ncesci, we are committed to providing a smooth and reliable shipping experience for every customer. We understand how important it is to receive your hair accessories on time, and we do our best to ensure every order is carefully prepared and shipped to its destination.

Please read our Shipping Policy below for information about order processing, shipping carriers, estimated delivery times, and shipping fees.

Order Processing Time

After your order is placed successfully, our team will begin preparing it for shipment.

  • Order Processing Time: Approximately 2–5 business days.
  • Shipping and Dispatch Time: The time from placing an order to dispatch may exceed 14 business days, depending on order preparation and fulfillment circumstances.
  • Transit Time: After dispatch, delivery time varies depending on your destination, shipping method, and local carrier operations.

Please note that processing time and transit time are separate. The total time required to receive your order includes both the time needed to prepare your order and the time it takes for the package to reach you.

Processing and delivery may occasionally take longer during holidays, promotional periods, or other circumstances beyond our control.

Shipping Carriers

To support deliveries across North America, Europe, and other international destinations, we may work with established carriers and logistics providers depending on the destination and available shipping services.

Examples of carriers that may be used include:

  • United States: USPS, UPS, FedEx, and DHL.
  • Canada: Canada Post, UPS, FedEx, and DHL.
  • United Kingdom: Royal Mail, Evri, DPD, and DHL.
  • European Countries: DHL, DPD, GLS, UPS, and FedEx.

The carrier selected for your order may vary according to your delivery address, shipping method, and logistics arrangements. The carriers listed above are examples of commonly used providers and do not guarantee that a particular carrier will handle every shipment.

Estimated Delivery Times

Delivery times vary by destination, local delivery services, customs procedures, and other logistical factors. The following estimates are provided for general reference and apply to transit time after dispatch:

  • United States: 14–22 business days.
  • Canada: 14–22 business days.
  • United Kingdom: 14–26 business days.
  • European Union: 14–26 business days.
  • Other International Destinations: Delivery times vary by location.

These estimates do not include the initial order processing time of 2–5 business days. Please also note that the time between placing an order and dispatch may exceed 14 business days in some circumstances.

Delivery dates are estimates, not guarantees. Customs inspections, public holidays, severe weather, remote delivery locations, and carrier delays may affect actual delivery times.

Shipping Fees

Shipping fees at Ncesci vary depending on the total order amount and the destination region.

The applicable shipping cost is determined according to your order details and delivery address. Where available, the shipping fee will be displayed during checkout before you complete your purchase.

For international orders, shipping costs may differ due to regional logistics expenses, delivery methods, and other applicable charges. Customs duties, import taxes, or fees imposed by the destination country may also apply, depending on local regulations.

We recommend reviewing your final order summary carefully before completing your purchase.

Order Tracking

Once your order has been dispatched and tracking information becomes available, you can use the tracking details provided to follow your shipment.

Please allow some time for tracking information to appear or update after dispatch. Updates may be delayed while a package is being transferred between logistics providers or processed by local delivery services.

If your tracking information has not updated for an extended period or you have concerns about your shipment, please contact our customer service team for assistance.

Shipping Delays and Delivery Issues

Although we work to ensure that orders are handled carefully, delays may occasionally occur due to circumstances beyond our control, including customs clearance, carrier disruptions, severe weather, public holidays, or other unexpected logistical issues.

If your order has not arrived within the estimated delivery period, please contact us with your order number and any available tracking information. Our team will review your inquiry and help you understand the available next steps.

Please ensure that your shipping address and contact information are accurate when placing your order. Incorrect or incomplete delivery details may result in delays or unsuccessful delivery attempts.

Contact Us

If you have any questions about our Shipping Policy, shipping fees, order processing, or delivery status, please contact us at:

Email: ncesci@hotmail.com

Our team will do its best to provide helpful information and assistance regarding your order.

Thank You for Shopping with Ncesci

At Ncesci, we appreciate the trust you place in us when choosing our hair accessories. We know waiting for an order can be exciting, and we are committed to handling your purchase with care throughout fulfillment.

Thank you for your patience, understanding, and support. We sincerely appreciate being part of your shopping journey and look forward to providing you with a positive experience.